Privacy Policy and Personal Data Processing

The platform is designed for:

• registration and profile setup of household specialists;
• registration and profile setup of clients;
• matching specialists with clients;
• communication between both sides;
• supporting requests, responses, chats, notifications, and related service features.

By using the platform and submitting your data through our forms, you confirm that you have read this policy.

EzraHome Connect's role

EzraHome Connect is the name of an online service, not a legal entity. The service helps clients and independent specialists find each other. At this stage we charge no fees or commission and do not take payment for services. We do not provide household services, are not an employer or employment agency, and are not a party to any agreement between users. We do not check users' identity, qualifications, licenses, right to work in Israel, references or criminal record; only ownership of an email address or phone number may be confirmed.

We are not responsible for users' actions, the quality and safety of services provided, or payments between the parties. Full terms and limitations of liability are set out in the Terms of Use.

1. Data controller

The personal data controller is:

• Operator: Leonid Goldberg, private individual. EzraHome Connect and EzraHome Connect are the name of the service.
• Contact email, including for personal data requests: goldberg@ezrahome.co.il

2. What data we collect

2.1. Client data

• full name, phone number, email, city or district, communication language;
• requested service type and preferred schedule;
• household details such as children, elderly family members, or pets only when needed for matching;
• service address or approximate location;
• messages (including messages to the AI assistant), requests, comments and interaction history on the platform;

2.2. Specialist data

• full name, phone number, email, work city or district, languages;
• experience, service area, preferred schedule, and work format;
• rate expectations, recommendations, and resume details;
• profile photo and information collected during interviews or questionnaires;

2.3. Technical data

IP address, device and browser data, cookies and session data, activity logs and referral source. Yandex Metrica analytics, including session recording (Webvisor), is enabled only after you consent in the cookie banner.

3. Why we use your data

• to create and maintain your account;
• to process registration and profile setup;
• to match relevant specialists and clients;
• to organize communication between both sides;
• to prevent fraud and misuse;
• to improve the platform using aggregated statistics and, if you accepted analytics cookies, Yandex Metrica data;
• to send marketing messages only when you provide separate consent.

4. Legal basis for processing

We process data: with your consent — at registration, for analytics cookies and for marketing messages; to fulfil your request — to show your profile, pass on your request, open a chat or reply through the AI assistant; to moderate profiles, handle reports and protect accounts from fraud and spam; and where the law requires it.

5. Required data

Some fields are required to register an account and deliver the service. Other data is provided voluntarily.

6. Who we may share data with

Your data is seen by the service operator and, to the extent needed for matching and contact, by the relevant party on the platform. To run the service we use providers that process data on our behalf: hosting of the app, database and automation (n8n) — Hetzner Online GmbH (Germany, EU); email delivery — Timeweb (Russia); AI assistant and automatic translation of profiles and tasks — OpenAI and Google Gemini (USA): they receive the text of your request to the assistant and the texts you publish in a profile or task; your account name, email, phone and address are not sent to the assistant; sign-in — Google and Apple; analytics — Yandex Metrica (Russia), only after you accept cookies; internal notifications to the operator — Telegram and Gmail (these contain the contact details you leave). As a result, some data is transferred to and stored outside Israel.

We do not sell personal data to third parties.

7. Data sharing between clients and specialists

Shared data is limited to the minimum needed to assess profile relevance, establish contact, and discuss cooperation terms.

8. Data storage and protection

Profile data is kept until the account is deleted. Other data is kept only as long as necessary for the purposes described above, and we apply reasonable organizational and technical measures to protect it from unauthorized access.

9. Your rights

You have the right to access, correct, and delete your data, and to withdraw consent where applicable. To exercise your rights, contact us at goldberg@ezrahome.co.il.

10. Account and related data deletion

EzraHome Connect users can request deletion of their account and associated personal data through a dedicated form. After receiving the request, we may ask you to verify your identity and will delete data except information we must retain for legal, security, fraud-prevention, or obligation-resolution reasons.