Privacy Policy and Personal Data Processing

The platform is designed for:

• registration and profile setup of household specialists;
• registration and profile setup of clients;
• matching specialists with clients;
• communication between both sides;
• supporting requests, responses, chats, notifications, and related service features.

By using the platform and submitting your data through our forms, you confirm that you have read this policy.

1. Data controller

The personal data controller is:

• Company name: EzraHome Tech Ltd.
• Privacy contact email: privacy@ezrahome.co.il

2. What data we collect

2.1. Client data

• full name, phone number, email, city or district, communication language;
• requested service type and preferred schedule;
• household details such as children, elderly family members, or pets only when needed for matching;
• service address or approximate location;
• messages, requests, comments, and interaction history on the platform;

2.2. Specialist data

• full name, phone number, email, work city or district, languages;
• experience, service area, preferred schedule, and work format;
• rate expectations, recommendations, and resume details;
• profile photo and information collected during interviews or questionnaires;

2.3. Technical data

IP address, device and browser data, cookies and session data, action logs, referral sources, and analytics.

3. Why we use your data

• to create and maintain your account;
• to process registration and profile setup;
• to match relevant specialists and clients;
• to organize communication between both sides;
• to prevent fraud and misuse;
• to improve the platform;
• to send marketing messages only when you provide separate consent.

4. Legal basis for processing

We process data based on your consent, the need to fulfill your request, our legitimate interest in safety and platform operation, and legal requirements that apply to us.

5. Required data

Some fields are required to register an account and deliver the service. Other data is provided voluntarily.

6. Who we may share data with

We may share data with EzraHome employees, technical providers such as hosting, CRM, and email services, and with the relevant party on the platform when this is needed for matching or communication.

We do not sell personal data to third parties.

7. Data sharing between clients and specialists

Shared data is limited to the minimum needed to assess profile relevance, establish contact, and discuss cooperation terms.

8. Data storage and protection

We keep data only for as long as necessary for the purposes described above and use reasonable organizational and technical measures to protect it from unauthorized access.

9. Your rights

You have the right to access, correct, and delete your data, and to withdraw consent where applicable. To exercise your rights, contact us at privacy@ezrahome.co.il.

10. Account and related data deletion

EzraHome Connect users can request deletion of their account and associated personal data through a dedicated form. After receiving the request, we may ask you to verify your identity and will delete data except information we must retain for legal, security, fraud-prevention, or obligation-resolution reasons.